Patient Reported Experience Measures (PREMs)
Helping you measure and improve care delivery for happier, healthier patients.
Patient Reported Experience Measures (PREMs)
It is well known that patient satisfaction and experience of care is directly linked to clinical outcomes.
However, improving patients’ experience of care starts with measuring it.
With our digital solution, the distribution, collection and analysis of PREMs is taken care of, delivering you breakthrough clinical and operational insights.
Using these insights to identify strengths and weaknesses in your care processes, you can continually improve the experience of your patients.
How it works
Select patients
Customise your integration to separate or randomise patient cohorts for PREM collection.
Send forms
Send your selected patient group PREMs automatically using multiple channels (email, SMS, or WhatsApp).
Capture feedback
ZEDOC’s intuitive and multilingual patient app makes it easy for patients to quickly, easily and accurately share their feedback - helping you collect and analyse high quality PREM data in real-time.
Take action
Understand where you can improve care delivery using ZEDOC’s interactive charts, reporting capabilities, and rule-based alerting system.
Why measure patient-reported experiences?
Boost satisfaction
Make your patients feel listened to
Shift to more patient-centred care delivery
Address care quality concerns in real-time
Enhance outcomes
Identify weaknesses in quality and safety
Reduce medical errors
Improve care quality for better outcomes
Improve efficiency
Automate collection to reduce burden
Streamline service improvement
Prevent costly errors in care delivery
Get in touch to see how ZEDOC PREMs can help your organisation measure and improve the healthcare experience delivered to patients
Implementation and delivery
At The Clinician, we use our years of experience implementing patient-reported experience projects to ensure that you capture the right information, at the right time.
Having worked with hospital groups and research organisations to successfully collect and validate PREMs at scale, we can help you on your journey to create a patient experience programme that fits with existing workflows and delivers meaningful, actionable insights.
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