Identify and scale excellent care
Benchmark outcomes across services to uncover high-performance models of care and replicate success at scale.
Patient-reported outcomes platform
The missing layer in your health system.
TCP captures what patients report about their own health and turns it into outcomes data clinicians and health systems can act on. Ten years in. 10.2 million patients. Five continents.
From the field
“We needed a platform that could combine longitudinal patient-reported outcome measures with tailored HeartLogic remote monitoring notifications and patient symptom screening into a single digital pathway. TCP was flexible enough to support this novel patient-inclusive remote-monitoring model while remaining straightforward for patients to use. Patient engagement and retention remained strong throughout the trial with consistently high usability ratings.”
Dr Joseph Assad, MBBS, PhD, FRACP
Cardiologist and Cardiology Researcher, Liverpool Hospital
Principal Investigator, NOTIFY-HF
Principal Investigator, NOTIFY-HF
Healthcare organisations can't improve what they don't measure.
We build the outcomes intelligence layer to change that.
Focus on outcomes that matter to patients
Capture meaningful patient-reported outcomes and experiences (PROMs & PREMs) to keep care centred on what matters most.
Reduce costly, wasteful services
Use real-world outcomes data to identify low-value care, reduce variation, and improve resource allocation.
Enable data-driven quality improvement
Turn outcomes into actionable improvements that deliver measurable clinical and operational impact.
Why patient-reported outcomes
Some outcomes only the patient can report.
Blood work can show the disease. A scan can show the anatomy. Neither can tell you whether the pain eased, function returned, or life got better — the outcomes that ultimately define whether care worked. PROMs capture exactly that, directly from the patient.
Patient-Reported Outcome Measures are validated questionnaires — EQ-5D, KOOS, OHS, PROMIS and hundreds more — completed by patients themselves. They quantify symptoms, physical function, mental health, and quality of life on scales rigorous enough to benchmark, trend, and act on.
Tied to payment
PROMs have moved from nice-to-have to mandated. CMS's THA/TKA PRO-PM and the TEAM bundled-payment model tie patient-reported outcomes directly to reimbursement.
A global standard
ICHOM standard sets and the OECD's PaRIS programme are making patient-reported outcomes the common language for comparing care across systems and borders.
From report to real time
The frontier isn't collecting PROMs after the episode — it's acting on them during it: earlier intervention, less variation, better value.
Yet most PROMs programmes stall — not because collection is hard, but because the data never becomes part of care. Treated as a survey or a reporting obligation, PROMs end up in a silo, too late to change anything. The real shift is integrating the patient's voice as a clinical instrument — a new dimension of care delivery, read and acted on like any vital sign.
That's the layer we build. TCP captures PROMs across every channel and language at low burden, scores and benchmarks them automatically, and surfaces them into the clinical workflow in real time — the outcomes intelligence layer that makes the patient's voice a working part of care, not an afterthought.
- Multilingual, omnichannel capture at low patient burden
- Automatic scoring and MCID benchmarking
- Real-time alerts and prospective risk
- Returned to the EHR via FHIR
The Clinician Platform (TCP)
The value based care engine for modern health systems
TCP connects clinical systems to the people they serve — capturing, analysing and acting on the patient-reported data that defines real outcomes, across the entire care pathway. The evidence backbone for VBHC and bundled payment models.
Across the value journey
From measuring outcomes to improving them.
The same patient-reported data does very different work depending on when you act on it. Slide from retrospective quality measurement to real-time, predictive intervention.
After the fact
Quality measurement
Expected recovery (mean ± SD)
At-risk patient
With intervention
Retrospective
Concurrent
Reactive
Prospective
What we deliver
Pathways, not products.
Deploy globally validated digital care pathways (DCPs) in weeks, or co-design new ones with our team — every one built around the patient journey and the outcomes that matter to your patients and your business.
Example pathway
Transplant patient journey
Pre & peri-transplant
Post-transplant
Proof of scale & reach
The numbers behind the platform.
10.2m
Patients
2,600
Clinicians
350
Projects
5
Continents
How we deliver
Vendor-led to client-led, in three phases.
A delivery model designed for health systems that want to own their outcomes program — not rent it.
01
Foundation Phase
“We lead”
02
Enablement Phase
“We coach”
03
Autonomy Phase
“You own”
Partnering for success
Teaming with partners who understand the road to VBHC.
From global standards to clinical systems integration — the partner ecosystem behind every TCP deployment.
Strategic partner · Standards
International Consortium for Health Outcomes Measurement
The Clinician is a long serving ICHOM partner that supports organisations worldwide in their ICHOM accreditation process.
- Deploy any ICHOM Standard Set on TCP, configured to your population
- Co-design implementation against ICHOM accreditation criteria
- Track and report on accreditation milestones across your programme
ICHOM accreditation strengthens a hospital's ability to systematically measure and act on patient-reported outcomes (PROMs), directly aligning with the increasingly weighted PROMs and value-based care criteria used by Newsweek and Statista's World's Best Hospitals ranking.
Industry partners
About us
A partner-led approach to value-based care.
We don't just hand over software. The Clinician embeds alongside your teams — and the partners and standards bodies shaping value-based care — to co-design and run outcomes programs that last. Not consultants. Not vendors. Partners in your outcomes.
Connect
Where we are
Three hubs. Seven countries.
Operating teams across New Zealand, Singapore, and Australia — with representations across the Middle East, Europe, and North America.
Hub
Representation
Headquarters
New Zealand
84 Newton Rd
Eden Terrace
Auckland 1010
Asia Hub
Singapore
65 Chulia Street
#38-02/03 OCBC Centre
049513
AUS Hub
Australia
PO Box 4102
Hopetoun Gardens
VIC 3162
Plus representations in
- United States
- Saudi Arabia
- United Kingdom
- Israel
Insights
Evidence, outcomes, and perspective
Original data from live deployments, stories from the health systems we work with, and the thinking behind outcomes-driven care.
I am a
The patient knew first: what Martha’s Rule tells us about the next decade of NHS care
Key takeaway: The debate about whether patient voice improves outcomes is over. The question now is infrastructure.
1,000+patients given earlier intervention
~400potentially life-saving transfers
1×structured question, daily
Alert-based ePRO monitoring just got RCT evidence
909patients in the PRO B trial
48 halert-to-follow-up window
PROMs are now part of what makes a hospital “world’s best”
PHI on the line: choosing an LLM architecture for patient data
NOTIFY-HF: helping heart-failure patients act on their device data — presented at CSANZ 2026
Saudi Arabia’s next health-care opportunity is to make outcomes visible
العربيةThe Outcomes Brief — one email a month: new data, deployment stories, and what’s changing in value-based care. No product spam.
PROMs, PREMs & outcomes — explained
The language of outcomes.
A quick reference to the terms behind patient-reported measurement and value-based healthcare — and how TCP puts each one to work.
What are PROMs (Patient-Reported Outcome Measures)?
PROMs are validated questionnaires — such as EQ-5D, KOOS, OHS or PROMIS — that capture health outcomes directly from patients: symptoms, function and quality of life. TCP automates PROM collection at the right moments along each care pathway and turns the responses into outcomes intelligence for clinical and quality teams.
What are PREMs (Patient-Reported Experience Measures)?
PREMs capture how patients experienced their care — communication, coordination, access and dignity. Where PROMs measure what care achieved, PREMs measure how it was delivered. TCP collects PREMs alongside PROMs in the same patient-facing workflow.
What are patient-reported measures (PRMs)?
Patient-reported measures (PRMs) is the umbrella term covering both PROMs and PREMs. TCP is the PRM layer of the health system: electronic capture, scoring, alerting and analytics for every patient-reported data point, in one platform.
What is a digital care pathway (DCP)?
A digital care pathway (DCP) is a structured, automated sequence of digital touchpoints across an episode of care — education, reminders, ePROMs and ePREMs, and clinical alerts — before, during and after treatment. TCP ships a library of globally validated DCPs that deploy in weeks.
How does TCP digitise the patient journey?
From referral through treatment to long-term follow-up, TCP turns each step of the patient journey into a digital touchpoint where content is delivered, patient-reported data is captured, and clinical workflows — including red-flag alerts — are triggered automatically.
Does TCP support ICHOM Standard Sets?
Yes. The Clinician is a long-serving ICHOM partner. Any ICHOM Standard Set can be deployed on TCP, configured to your population, and our team co-designs implementations against ICHOM accreditation criteria.
What is value-based healthcare (VBHC)?
Value-based healthcare (VBHC) ties care delivery and payment to the outcomes that matter to patients per dollar spent, rather than the volume of services delivered. PROMs and PREMs are the measurement backbone of VBHC — and TCP is the engine that captures and analyses them at scale.
What are bundled payments and how do PROMs support them?
Bundled payments reimburse a single price for a full episode of care, with success measured by the outcomes achieved. Operating bundled payment and other value-based contracts requires systematic outcome evidence — exactly the PROMs and PREMs data TCP captures across the episode.
